What to expect? "Staff helped me to take back control of my life. I was in danger of losing everything because of my drinking. I can't begin to thank them enough." As a client of the 700 Club you can expect to: be treated as an individual, in accordance with your independently assessed personal needs. be encouraged towards self care amd independence. have your political, cultural, ethnic, religious, sexual and emotional needs accepted and respected. have independence, choice and responsibility for your own actions be fully involved in the writing and reviewing of a personalized support plan receive respect for privacy, dignity and confidentiality; information will only be shared if you agree. receive support that is of the highest quality standards be fully informed about other services provided both by the 700 Club or by other agencies receive advance notification of any changes to the services. have access to written information about decisions taken by staff that affect you have access to written information on your personal file receive information in a language and method appropriate to your needs be actively involved in the planning of service that you access contribute to a culture where clients support each other and where concerns about the wellbeing of others are listened to