The 700 Club services are subject to continuous internal audit and outcome monitoring.  The service are also subject to external audit by the funding bodies and commissioning authorities. The support provided by the 700 Club is consistently judged to be excellent by Darlington Borough Council's Housing Options Team.

People leaving our service capable of living independently are the ultimate quality monitoring indicator. Our Quality Management System with BS EN ISO9001:2015 certification ensures a robust and sustained quality of commissioned service, and provides a basis for contract conformance and continuous improvement.

Quality monitoring is achieved by comprehensive external and internal auditing and systematic service review. Alongside ISO 9001:2015, we hold accreditations for Environment (BS EN ISO 14001:2015) and Occupational Health and Safety (BS EN ISO 45001:2018). Annual, external, independent audits are conducted to ensure conformity with Health and Safety legislation and Mindful Employer status. Contract monitoring audits by Darlington Borough Council ensure conformance with the standards of QAF (Quality Assessment Framework), though the framework is no longer used.

Internal Monitoring

We undertake continuous performance monitoring, referring to key service performance indicators in regard to service delivery, management and governance. We ensure that all service specification and contract requirements are met, that outcomes are closely monitored, and that any reports required are presented in a timely manner.
We use a range of internal monitoring and evaluation tools to ensure best and/or evidence based practice, ensuring that those who use our services, who are listened to constantly, get the best that we can offer.